Trust and governance

Human judgement stays in control.

Mak supports people decisions with grounded guidance and clear escalation paths. It does not make decisions, access private conversations, or act without a person reviewing the outcome.

Grounded in your policy, not a generic model.

Every recommendation Mak gives a manager is grounded in two things: your organisation's own policies and the relevant legislation for your jurisdiction, including the Fair Work Act. Mak reads the documents you upload, so guidance reflects how your organisation actually operates, not an industry average.

Your organisation's policy documents
Current workplace legislation
Your organisation's escalation pathways

Privacy by design

HR sees the signal, not the conversation.

When a manager escalates a matter, HR receives a category-level summary, for example "Performance and underperformance, one active matter". The content of the manager's conversation with Mak is never shared. This protects the manager's ability to ask honest questions, while still giving HR the early visibility it needs.

Managers can ask questions freely, without their conversation being visible to HR
HR sees category and status, not transcript content
Escalations are opt-in and manager-initiated
Nothing is auto-actioned without a person reviewing it

Support for the decision. Not a replacement for it.

Managers stay accountable

Mak supports the decision, it does not make it.

HR retains oversight

Nothing bypasses your existing processes or approval chains.

Drafts stay editable

Every document Mak produces is a draft, not a final action.

Conversations stay private

Manager conversations with Mak are never exposed to HR.

How we handle your data.

Clear commitments about where your data is held, how it is protected and who can see what.

Data hosting and storage

Mak's application and database operate in Australian regions.

Use of customer information for AI model training

Customer data is not used to train AI models.

Privacy and access controls

Customer data is processed to provide Mak and is not sold, shared or commercialised.

What HR can and cannot see

HR sees anonymised themes and risk patterns, not private chats.

Policy and legislation grounding

Guidance is grounded in the policy documents your organisation provides and the relevant workplace legislation for your jurisdiction.

Human accountability and oversight

Mak supports human judgement. It does not replace HR, legal advice or accountability.